Frequently Asked Questions

Everything you need to know about shopping with SYE.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

Which payment methods do you accept?

SYE accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Please check the specific product description page for details regarding coverage and duration.